FAQ's
Talk to us!
We can answer any questions that you may have regarding finger sizing, availability of items, ship times, etc. Orders can be placed by phone or on this website.
Shipping Information:
Our standard shipping is free.
We ship within the United States only
We insure all shipments. You are not responsible if a package does not arrive.
We ship using US Mail for values up to $499
We ship using US Registered Mail for values from $500 to $10,000
Optional US Express Mail Upgrade (arrives next day to most locations, 365 days/year)
$12.00 shipping charge added
How long will my order take to be shipped?
Some items are in stock and will ship the same or next business day, even if the listed ship time is longer. If it’s an item that is out of stock then the ship time can be as little as 1 week up to 3 weeks for some items such as wedding bands that must be made in your size. The estimated ship times are normally listed with each individual item or as a group. We will always verify the expected ship time when you call your order in, or when we confirm your web order via e-mail. Please let us know if you have an important deadline.
Returns:
Items may be returned for refund or exchange within 10 days, if in new unworn condition, excluding:
1) Some special order items such as wedding rings or Poesy Rings made in your size. Feel free to inquire if a particular style/size/metal would be returnable.
2) 14K gold items from our collections of "Faith Jewelry" or "Inspirational/Family Jewelry" and "Romantic Jewelry".
Ship returning items to:
T. S. Brown
343 N. Front Street
The Cotton Exchange
Wilmington, NC 28401
(Good Tip) Finger sizing is the only problem our customers ever seem to experience. People are always very happy with the actual rings, but rings that don’t fit are disappointing and expensive. If you can get the finger size right it’s a pretty safe bet that you will be happy with your order. A trip to a jeweler to be measured is a good idea. Most any jeweler is happy to do this for you at no charge.
Visit our "Sizing Guide" at the top of this page for some very helpful information.
